Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.

Our Source of Truth is not able to get processed properly

New Contributor III
New Contributor III

Hi Team,

We have a scheduler set up in our system to process our CSV file which we use as our "Source of Truth". But recently we are noticing an issue that despite the status of the schedulers is showing as "Success" the scheduler is not processing the file in a proper format. We are confirming that because whenever the file is being processed properly under the section File name in Job history the name of the file is displaying. And when it could not that field is left empty.  

We are not facing this issue regularly but on an average we are witnessing it twice in a month. Due to this, our user update rules are not triggering and which in turn is affecting our various business processes like onboards, terminations.


Can we have a monitoring control set up which will notify us whenever this issue occurs.?


Saviynt Employee
Saviynt Employee

@Debankita , what is the reason for the failure of the job that has failed. We need to check on that. Logs on job run should give some details.

Also are you using email in failure feature also as below:

#EMAILTEMPLATE="Schema User Job Failure Report"

and you are not getting email for one where filname is not present.