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Notification is not getting triggered after completion of tasks global configuration

geet14
New Contributor II
New Contributor II

Hi Team,

Use Case : Triggered the notification after completion of tasks.

Implementation : I have configured notification in global configuration but after completion of tasks , notification is not getting triggered.

Note :  I have used same template for other applications and it's working.

Screen shot of global configuration:

geet14_0-1701052686411.png

Testing steps:

1. Submitted a request.

2. After approvals , tasks are created and ran the prov job and task got completed successfully.

3. Ran email history job. But notification is not triggered.

is any configuration is missing?

Thanks

Geeta

 

 

 

 

 

5 REPLIES 5

rushikeshvartak
All-Star
All-Star
  • How tasks are getting completed ? 
  • Is it connected /Disconnected Application ?
  • Does email template have dynamic variables used ? what are those ? 

Regards,
Rushikesh Vartak
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Hi,

Tasks are getting completed by provisioning job.

As of now I checked for connected applications but it will be for both connected and disconnected.

These are the dynamic variables are used in email content:

${user.firstname} ${user.lastname}

${requestid}

${endpoint.displayName}

Thanks

Geeta

 

 

 

@geet14  try with below variables

RequestID: ${requestid}

Request Type: ${requesttype}

Account name: ${task.accountName}

Endpoint name: ${task.endpoint.endpointname}

${endpointDisplayName}
${user.firstname} ${user.lastname}

 

Add the following into an Email Template for debugging purposes:

${this.binding.variables.each {k,v -> println "$k = $v" + "<" + "br" + ">"}}

https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter06-EIC-Configurations/Creati...

Regards,
Sumathi Somala
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Hi,

Email template is working. I have attach same email template in workflow and it's worked. But , issue is not getting triggered after completion of tasks and that's configuration is at the global level configuration. I have attached global configuration screen shot in my 1st comment.

Thanks

@geet14 : Variables for Workflow email templates and task email templates will vary. In your case issue is with endpoint variable: endpoint.displayName 

This variable will only work for Workflow emails but for task completion emails you need to use endpointDisplayName for displayname of endpoint or ${task.endpoint.endpointname} for name of the endpoint.

For details refer Creating-and-Managing-Email-Templates 


Regards,
Saathvik
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