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Not able to trigger User Update rule via custom query job

AG
Regular Contributor II
Regular Contributor II

Hi All,
We have a requirement to trigger email notification once a condition is met.
We are using customQueryJob to update an user attribute and in turn use user update rule to trigger email notification.
But looks like even if the user attribute is updated the rule is not triggering.
Does user update rule will trigger based on customQueryJob ? If not what alternative we have for this requirement.

Thank You!

9 REPLIES 9

Manikanta_S
Saviynt Employee
Saviynt Employee

Hello @AG ,

What was the trigger action configured in user update rule?

Thanks & Kind Regards,
Manikanta.S

AG
Regular Contributor II
Regular Contributor II

@Manikanta_S- User is updated from import. Should I use API instead? Also, I don't see this change in User update history.

@AG,

Triggering user update rules from Custom Queries is not supported in Saviynt. Custom Query updates will make direct changes to the database and the "application" will not know about it hence, the updates rules cannot be triggered.

Either make the changes to the attribute via an import job (HR Import, Sav4Sav Import etc), or from an API or directly in the UI and map the "Trigger Action When" in the update rule selection appropriate as per the input to trigger the rules.

Regards,
Avinash Chhetri

AG
Regular Contributor II
Regular Contributor II

@avinashchhetri- If we are going via Sav4Sav route we can not add more than one import xml's from UI and will have to contact Saviynt support to added it from backend. Is this the same case with v2021?

You can create multiple connection for different use cases


Regards,
Rushikesh Vartak
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AG
Regular Contributor II
Regular Contributor II

@rushikeshvartak- You mean multiple connection for SAV4SAV. Is this supported by Saviynt. Have you implemented this in live project. In that case also we will have to work with Saviynt OPS to enter credentials for each EIC.

You can multiple saviynt 4 saviynt for processing purpose and yes we used in project for below purpose

rushikeshvartak_0-1669917299258.png


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

@AG,

Yes v2021 supports single xml file per connection. Saviynt support help is needed to add multiple files in the backend but I do not think that is the recommended approach. Also if you go via multiple db connections itself, you would also need help the Saviynt support as the db password is not made available to the end users.

Regards,
Avinash Chhetri

In above case saviynt always take precedence of xml attached in connection not file located on server. not sure if issue is fixed in latest version

rushikeshvartak_1-1669918727547.png


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.