01/17/2023 03:16 AM
Hello,
We have two endpoints A and B. The requirement is, whenever user requests New Account task for Endpoint A, a new account task should also be created for Endpoint B automatically.
Currently, we have added Endpoint B as a Mapped Endpoint to Endpoint A.
So, the user is prompted to select Endpoint B before they can request for new account for Endpoint A, however is there any automated way to accomplish this task without prompting the end user?
Thanks,
Akhil Vatsa
01/17/2023 04:02 AM
Hi,
You can use "Entitlements with New Account" tab. We can add any dummy entitlement for another endpoint which in turns create account for another endpoint.
Thanks,
Nupur
01/17/2023 05:24 AM - edited 01/17/2023 06:17 AM
This feature have known defect, in case of reject request . this entitlement will be still added
01/17/2023 05:59 AM
We can add entitlement for another endpoint here.
01/17/2023 05:23 AM
Multiple ways based on request form design
01/18/2023 06:55 AM
Thank you,
We are planning to test the Entitlement Map route, however is there any way for bulk mapping?
01/18/2023 07:01 AM
Yes you can upload a csv using upload entitlement map from csv
01/18/2023 07:12 AM
Thanks for the response, so the entitlement we add here will be added too as a dependent task. And we want the same entitlement to be added to multiple other entitlements.
E.g. Entitlement A needs to be provisioned for All Entitlements from Entitlement B to Entitlement Z. But in this case we can have a one-many relationship, where by bulk upload we create multiple tasks for the mapped entitlement. We need many-one relationship. Is that possible?
01/18/2023 07:32 AM
Bulk Upload is not supported you need to do manually/via csv per entitlement & it can not be based on condition