Need information on global configurations for 'Request' module

[suchetadineshs]

Hello,

Need information on global configurations for 'Request' module: Risk Level, Criticality Level, unable Asynchronous Request Creation. 

Version:2020.X

Thanks!

[rushikeshvartak]

https://saviynt.freshdesk.com/support/solutions/articles/43000606856-global-configurations-for-relea... 

You can refer above link

[suchetadineshs]

Thank you for the link. I have gone through the details. Few questions:

1. What is difference between risk level and criticality level?
2.  We set risk level as high in our environment. As per document, it should evaluate risks with level high and very high in request. For us it is evaluating medium risks as well.
3. what is SOD level?                                                                                                                                                   It would be helpful if you have some screen-prints of those levels from SOD module.

Thanks!

[Srinivas]

Hello,

you came across  what’s a risk  & criticality of an entitlement from above mentioned Document.

These are attributes meant to curate entitlements to provide more information about them.

Once you have populated these values on entitlement you can use them on requests to automatically approve entitlements that are not critical or risky by using Smart Review.

SOD level is basically to calculate and display the number of violation items in the requested items.

Thanks & Regards

Srinivas

[suchetadineshs]

Hello Srinivas,

Set global configuration for risk level as very high and criticality level as medium. 

Request for entitlement having high risk and medium criticality is not auto approving. 

Thanks.

[rushikeshvartak]

This configuration is not for auto approve. for auto approve you need maintain logic in Workflow.

This is used for smart review in ARS Request to show no. of sod violations based on configuration