Manager's manager approval in user creation form

[sakshibansal]

Hi,

We need to modify the existing User Modification workflow to also have Manager's manager approval when the user's manager selected in one of the dropdown attributes of the form, approves the request.

How can I get the Manager's manager approval post manager (owner) approval in user creation?

Checked a few threads for some similar requirements but didn't find anything for 5.5 SP3.x version.

The existing workflow is as follows:

[manu]

Saviynt provides manager's manager approval block OOTB within the workflow dashboard. Are you facing any issues in using that? You can use dynamic attributes using the if-else construct to navigate to it based on your requirements.

[sakshibansal]

Manager's manager approval block is sending approval request to Saviynt admin not the actual expected user.

[manu]

It will be worthwhile to check if manager and manager's manager are both active. Also, if there is an if-else block before manager's manager block, we should check if that condition is working. Alternatively, check the logs and track the flow to see the user query.