Make Enterprise Role requestable

[PuspanjaliM]

Hi Team,

I created the Enterprise role and made "requestable as true" but still can't see in ARS page to request.

Is there some configuration I'm missing?

[sk · Accepted solution]

Do you have role add/remove workflow added at global configuration level?

Global Configuration -> Roles -> Roles Add Workflow

[rushikeshvartak]

Does role have entitlements and owners ( if owner config made mandatory)

[saikanumuri]

Hi Puspanjali,

Please check the workflow as SK mentioned and also validate if there is any filter in the Request Roles Query that could be restricting the end user to request for that role. 

Global Configuration -> Role Request -> Request Roles Query

[Manu269]

Verify following items :

1. Status : Select the current status of the role.

2. Requestable : Specify if you want the users to request for the role. 

3. Entitlement Tab : You can add the new entitlement to an existing role based on the requirement for accessing and managing an application. The entitlements assigned to a role are defined as what a user is capable of doing within the application. 

4.  Adding Role Owners : You can assign a role owner to the role. The role owner is responsible for approving the role requests by a user, considering the user's requirement to access and manage the application. 

5. Account Required in All Endpoints (Global Config) : Select this parameter to allow or disallow users to request for an Enterprise role based on whether users have an active account in the corresponding endpoints. 

6. Roles Remove Workflow : Workflow to be triggered when a role gets removed

7. Role Modification Workflow : Workflow to be triggered when role is modified

8. Roles Add Workflow : Workflow to be triggered when user is requesting a role

[PuspanjaliM]

Thank you Team ,I really appreciate your suggestions.

Issue is resolved now.