02/17/2023 10:01 AM
Our requirement : We have Mobile Device enrollment (using AD Groups) requesting process-whenever user raises a request it will go for 2 level approval , once its approved from then user has 6 hours time left to register mobile device. When approvers are approving by that time User is not online ( due to time zones).
tried 3 level approval - 1st-2nd-enduser , but its going to admin - so workflow is not supporting.
So User should know that request is approved/completed he has 6 hours left - we need to involve in the approval process and some pending action to him so that he will take action - he know 6 hours window.
Any inputs on this?
02/17/2023 02:21 PM
The request is going to admin as a requestor cannot approve their own request. You could maybe add 3rd level approver as a UserGroup made up of support users from all time zones and they approve the request only when they get a mail from the end user to approve the request.
02/19/2023 10:55 PM
Since this is required only for notification instead of workflow use custom jar/ analytics to send notification about remaining hours