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Incremental Import - Entitlements in ServiceNow plugin fails

Darhanba
New Contributor III
New Contributor III

Hi Team,

We have configured Saviynt App for ServiceNow and when we try to run the out of the box incremental job for entitlements, it fails to pull the updates from Saviynt to ServinceNow. Below is the error we see in the job logs.

 

2024-06-07 14:12:36: Incremental Entitlement Load - AAP_PCS_System - Last Load Date: 2024-06-07 13:48:13
2024-06-07 14:12:36: Response for endpoint: AAP_PCS_System was not successful: {"msg":"Entitlements not found ","errorCode":"1"}
2024-06-07 14:12:36: Incremental Entitlement Load - HAM_WeldFinder_Client_Access - Last Load Date: 2024-06-07 13:48:16
2024-06-07 14:12:37: Response for endpoint: HAM_WeldFinder_Client_Access was not successful: {"msg":"Entitlements not found ","errorCode":"1"}
2024-06-07 14:12:37: Incremental Entitlement Load - HAM_WeldSealer_Client_Access - Last Load Date: 2024-06-07 13:48:17
2024-06-07 14:12:37: Response for endpoint: HAM_WeldSealer_Client_Access was not successful: {"msg":"Entitlements not found ","errorCode":"1"}
2024-06-07 14:12:37: Incremental Entitlement Load - HMA_A3_Modeling - Last Load Date: 2024-06-07 13:48:18
2024-06-07 14:12:37: Response for endpoint: HMA_A3_Modeling was not successful: {"msg":"Entitlements not found ","errorCode":"1"} 

 

Can someone please let me know what would be the fix for this. As a work around we are running Application Full import.

 

Regards,

Darshan

1 REPLY 1

Rishi
Saviynt Employee
Saviynt Employee

Can you try to replicate the issue by making getEntitlement API call using postman? You can refer to following API document for reference - https://documenter.getpostman.com/view/23973797/2sA3JGdi27#bcb99f92-a16b-4605-a9e7-77c03fd780ca