Increase SAP Function Module Call Timeout

[ASA]

Hi,

we are implementing SAP HCM user import via function module, but full import is running into timeout:

stdout F 2023-03-13 10:38:46,502 [quartzScheduler_Worker-8] ERROR integration.SapDataImportService - Exception - Function XXX call execution timed out after 600 seconds: "
stdout F java.util.concurrent.TimeoutException"
stdout F at java.util.concurrent.FutureTask.get(FutureTask.java:205)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.getUserCustomFMData(SapDataImportService.groovy:1622)"
stdout F at com.saviynt.ecm.integration.SapDataImportService$_importSAPData_closure23.doCall(SapDataImportService.groovy:1836)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.importSAPData(SapDataImportService.groovy:1812)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.connectSAP(SapDataImportService.groovy:713)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.impotUsingFunctionModule(SapDataImportService.groovy:6232)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.doUserImport(SapDataImportService.groovy:6015)"
stdout F at com.saviynt.ecm.integration.ExternalConnectionCallService.importUserUsingExternalConnection(ExternalConnectionCallService.groovy:763)"
stdout F at UserImportJob.execute(UserImportJob.groovy:103)"
stdout F at org.quartz.core.JobRunShell.run(JobRunShell.java:199)"
stdout F at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)"

Is there a way to increase timeout? If not, what's best practice to deal with it?

[sahil]

You can update the timeout from Global configuration. 

[ASA]

Hi Sahil,

I don't have that option. What version are you on?

[sahil · Accepted solution]

I checked this on 5.5. In case you are not able to see this config, can you open a ticket with Support.

[ASA]

Checked a 5.5 environment and it's there. Couldn't find anything about it in later release notes. Will be asking support as you suggested.

[ASA]

It's a confirmed bug now. Thanks for your help.