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Increase SAP Function Module Call Timeout

ASA
Regular Contributor II
Regular Contributor II

Hi,

we are implementing SAP HCM user import via function module, but full import is running into timeout:

stdout F 2023-03-13 10:38:46,502 [quartzScheduler_Worker-8] ERROR integration.SapDataImportService - Exception - Function XXX call execution timed out after 600 seconds: "
stdout F java.util.concurrent.TimeoutException"
stdout F at java.util.concurrent.FutureTask.get(FutureTask.java:205)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.getUserCustomFMData(SapDataImportService.groovy:1622)"
stdout F at com.saviynt.ecm.integration.SapDataImportService$_importSAPData_closure23.doCall(SapDataImportService.groovy:1836)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.importSAPData(SapDataImportService.groovy:1812)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.connectSAP(SapDataImportService.groovy:713)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.impotUsingFunctionModule(SapDataImportService.groovy:6232)"
stdout F at com.saviynt.ecm.integration.SapDataImportService.doUserImport(SapDataImportService.groovy:6015)"
stdout F at com.saviynt.ecm.integration.ExternalConnectionCallService.importUserUsingExternalConnection(ExternalConnectionCallService.groovy:763)"
stdout F at UserImportJob.execute(UserImportJob.groovy:103)"
stdout F at org.quartz.core.JobRunShell.run(JobRunShell.java:199)"
stdout F at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)"

Is there a way to increase timeout? If not, what's best practice to deal with it?

5 REPLIES 5

SB
Saviynt Employee
Saviynt Employee

You can update the timeout from Global configuration. 

sahil_0-1678914768436.png

 


Regards,
Sahil

ASA
Regular Contributor II
Regular Contributor II

Hi Sahil,

I don't have that option. What version are you on?

SB
Saviynt Employee
Saviynt Employee

I checked this on 5.5. In case you are not able to see this config, can you open a ticket with Support.


Regards,
Sahil

ASA
Regular Contributor II
Regular Contributor II

Checked a 5.5 environment and it's there. Couldn't find anything about it in later release notes. Will be asking support as you suggested.

ASA
Regular Contributor II
Regular Contributor II

It's a confirmed bug now. Thanks for your help.