11-24-2022 08:40 AM
We are trying to import groups and primary group information from Active Directory.
We had already previously imported the entitlements only for the memberOf type and those entitlements where correctly imported and mapped with the existing accounts.
We then followed the documentation (Active Directory (AD) Connector Guide : Customer Portal (freshdesk.com)) and changed the ENTITLEMENT_ATTRIBUTE to "memberOf, primaryGroupID". However, when we changed the ENTITLEMENT_ATTRIBUTE, a primaryGroupID entitlement type was created and the correct entitlements were imported but no mapping occurs.
Is there any other attribute that should be changed so that we can map the AD accounts with both entitlement types?
12-08-2022 02:55 AM
Did you find any solution for this?
12-08-2022 11:58 AM
12-09-2022 09:00 AM
Could you please provide some more detail on your suggestion? What attribute should i change in the endpoint and to what?
12-09-2022 10:49 AM
12-14-2022 04:57 AM
We currently have the following configuration for the endpoint:
This was added according to the connector guide to allow us to add and remove entitlements and is working as expected. It had no impact on the import and mapping of the second entitlement type (Primary Group).
12-14-2022 08:33 AM
Can you share the groupImportMapping JSON you have used?
Also if I understood your issue after adding primaryGroupID you are able to pull respective entitlements but account association is not happening. Whereas regular entitlements of type memberof still have account association right?
Meaning Issue with account entitlements association is only with primaryGroupID entitlement type correct?
12-16-2022 02:12 AM
Exactly, only with primaryGroupID!
Currently we have the following in groupImportMapping JSON:
"mapping":"memberHash:member_char, entitlement_value:distinguishedName_char, entitlementid:distinguishedName_char, entitlement_glossary:description_char, displayname:name_char, updatedate:whenChanged_date, customproperty1:cn_char, customproperty2:sAMAccountName_char, customproperty3:sAMAccountType_char, customproperty4:groupType_char, customproperty5:objectSid_binary, customproperty6:objectGUID_binary, customproperty7:managedBy_char,customproperty8:whenCreated_date, RECONCILATION_FIELD:customproperty6",
Although i should say the last two attributes (entitlementOwnerAttribute and tableFieldAttribute) change nothing, we've been unable to map entitlement owners for all entitlement types.
12-16-2022 04:14 AM
12-12-2022 09:37 PM
This is the syntax for adding or removing the entitlements. But what is the workaround for importing more than one type of entitlement?