Hybrid implementation - Automated reconciliation and provisioning to ServiceNow as Ticketing System

[adriencosson]

Hi folks,

We are exploring feasibilities for integration a target application at customer end which does not support Provisioning, only reconciliation.

Would the below scenario be possible ?

• Reconciliation : Use the target application technology to pull accounts and entitlements
• Provisioning : Leverage ServiceNow as Ticket System, using a "Service Desk Connection" in the Security System in order to open tickets.

[dgandhi · Accepted solution]

Yes, this seems to be feasible.

[adriencosson]

Thanks for answering !