How to use task/account variables in rest connector for createticketjson

[sbiswal]

Hello,

We're trying to pass the account name (whether from the task table or account table, both works) and account's customproperty31 in a REST connector for Servicedesk. The customproperty isn't getting populated from any request, instead it comes from a db connector we have, so we can't use reqattr. 

So far, I've used these variables: ${task.accountName}, ${task.accountkey.customproperty31} and ${account.accountID} . While ticket gets created with no errors, in the ticket, we don't see the value in these attributes, we only see ${task.accountName} with no change.

Does anyone have any input on what variables I can use here? Attaching the whole createticketjson here code if that helps.

Thank you!

[SB]

Can you try with ${account.customproperty31} and ${account.accountName}

[sk]

Ideally ${task.accountName} and ${account.customproperty31} should work.

But try this as well ${account.name} and ${account.customproperty31}

Also looking your call I see below can you please explain what is that your are trying to do here? Are you trying to concatenate? If so then 

\"additional_comments\": \"Application name: ${task.accountName} || Revocations: ${task.accountkey.customproperty31}\"

 try below

\"additional_comments\": \"Application name: \" + ${task.accountName} + \" || \" + \"Revocations: \" ${account.customproperty31}\"

[amit_krishnajit]

You may want to try the following:

${task?.accountKey?.customproperty31}

[sbiswal]

Hey Amit,

This one gives an error on task level and doesn't let the ticket be created.

[sk]

@sbiswal : Did you try the suggestion I gave?

[sbiswal]

Hey Saathvik,

I tried the suggestions, however all gave error. finally got it to work with ${task?.accountKey.customproperty31}.

And even that variable fails when there are special characters like ",{,},:, but it works with simple texts.

Thanks

[amit_krishnajit]

Could you share your JSON?