How to trigger email when a specific entitlement is selected on the form.

[Abhishek]

Hello Everyone,

I want to trigger an email for a selective entitlement when requested from the form.

I have attached one email template in the workflow itself and tried using object in "TO" field as :

<% if(task?.entitlement_valueKey == 1060229) print "xxxxxxxxx.xxxxx@wipro.com"%> but it doesn't work?

Can you please tell what is wrong or how it can be achieved?

Thanks

Abhishek Gupta

[This post has been edited by a moderator to remove personally identifiable information (email addresses) to abide by the Saviynt Community Terms of Use and Participation Guidelines.]

[Abhishek · Accepted solution]

<% if(task?.entitlement_valueKey?.entitlement_value == 'CN=NA-SG-PAM-AD-Prod-DC-Admins,OU=PAM-Roles,OU=ENT,DC=na,DC=xerox,DC=org') print "xxxxxxxxx.xxxxx@wipro.com"%>

above condition worked and email was triggered to user for specific entitlement request.

[This post has been edited by a moderator to remove personally identifiable information (email addresses) to abide by the Saviynt Community Terms of Use and Participation Guidelines.]

[rushikeshvartak]

use Entitlement Customproperty or contains logic

You can also store email address in customproperty of endpoint/entitlement to avoid changing email template n number of times.

<% if(task?.entitlement_valueKey?.entitlement_value.contains('PAM')) print "xxxxxxxxx.xxxxx@wipro.com"%>

<% if(task?.entitlement_valueKey?.entitlement_value.contains(customproperty1)) print "xxxxxxxxx.xxxxx@wipro.com"%>

[Belwyn]

Hi Abhishek, 

Thank you for reaching out to us, 

Please refer to the below sample and please correct your query accordingly:

<% if (task?.tasktype == 3 && task?.endpoint.endpointname.equalsIgnoreCase("EndpointC") && user?.employeeType != 'Employee') 
print "${manager?.email}" 
%>

Let us know if that helped.

Regards, 

Belwyn.