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How to Retrieve Business Justification from ARS to GrantAccessJson

GOE
Regular Contributor
Regular Contributor

Hello,

Is there a way to have business justification from ARS task in our GrantAccessJson as a variable? For example we're grabbing comments from tasks by using this ${task.comments}. Would it be possible to do the same for business justification?

For context, what we need is the snow request number coming from the Saviynt APP in ServiceNow when a request is sent to Saviynt for fulfilment. The only place we're seeing that value in Saviynt is in the business justification.

Alternatively, is there a way to send the SNOW request number directly through the GrantAccessJson in our connector?

Thanks

6 REPLIES 6

rushikeshvartak
All-Star
All-Star

Ticket is created post provisioning hence you won’t be able to retrieve ticket number and send.


Regards,
Rushikesh Vartak
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Vedanth_BK
Saviynt Employee
Saviynt Employee

Hi @GOE ,

If you are looking to pass the values provided manually in the business justification on the ARS page then please use the below binding variable.

${businessJustification}

Thank you
Vedanth B.K

GOE
Regular Contributor
Regular Contributor

Hi @Vedanth_BK , 

We had tried using ${businessJustification} before, but it gave us an empty value.

Vedanth_BK
Saviynt Employee
Saviynt Employee

@GOE please confirm if you had provided a value in the ARS page?

Vedanth_BK_0-1689153924077.png

 

GOE
Regular Contributor
Regular Contributor

We do have a value populated there

${arsTasks.requestAccessKey.comments}


Regards,
Rushikesh Vartak
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