How to put condition in subject of mail

[Harsha]

Hi,

For new joiner Active Directory creation based on one of customproperty subject of the mail should be changed. Can anyone help how this can be achieved I tried adding 

Subject:${if(user?.customproperty30='xxx'){'yyy New Joiner Details'} else{'zzz New Joiner Details'}}

but log says  -Error while sending email - Failed to parse template script (your template may contain an error or be trying to use expressions not currently supported): startup failed:

Thank you

[DaanishJawed · Accepted solution]

Hi,

Can you try with the below syntax in the SUBJECT field of the email template?

<% if(user?.customproperty30 == "xxx") print "yyy New Joiner Details" else print "zzz New Joiner Details" %>

Thanks.

[Harsha]

Hello,

Thank you for quick reply. I have tried that didnt work its giving blank subject. Is there any other way?

[Harsha]

Hello, 

I have one more question if I want to put same logic in body will it work? 

[DaanishJawed]

Hi,

Below is working for me when task complete email goes out for New Account.

Looks like there are other conditions in your email template (in TO/CC field) which might be causing issues. Can you try with a simple email template as above to validate the condition?

Thanks.

[Harsha]

Hello,

Yes you are right I had other conditions. And above solution is working in both subject and body. Thank you.

[rushikeshvartak]

Which email template are you trying and when its getting trigger ?

[DaanishJawed]

Hi Rushikesh,

They are using the Endpoint Level Email Templates where the mail triggers when the New Account Task completes.

Thanks.