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how to change account name editable on Access Request page?

oscarcheng
New Contributor III
New Contributor III

User wanna apply a service account on Google App.

On the Access Request page, the account name is default like the user name and it is not allowed to edit.

oscarcheng_1-1710415775837.png

 

but on request page on Okta, user is allowed to input the account name on the page.  How to change to be editable?

oscarcheng_0-1710415675034.png

 

2 REPLIES 2

Raghu
Valued Contributor III
Valued Contributor III

it is out of box some situation , mostly it will work Service Account

refrence

https://forums.saviynt.com/t5/identity-governance/make-the-account-name-field-as-editable-on-ars/m-p...

https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter13-Access-Requests/ars-mang-...

 


Thanks,
Raghu
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PremMahadikar
Valued Contributor
Valued Contributor

Hi @oscarcheng ,

That's right, accountname is default like the username.

But if you want to achieve this use case, try configuring any user attribute which is blank under 'Account name rule'. (Ex: All users have blank value in customproperty60 of user table. Use this cp60 in 'Account name rule') Now in ARS, account name can be modifiable.

Reference: Good solution from past forum request 66813

 

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