02/24/2023 06:33 AM - last edited on 02/27/2023 10:05 AM by Tim
The requirement here is we want to add a set of entitlements to a role and then add that role to users on requirement basis. But we are unable to achieve that through user update rule. We are able to add a entitlement/group alone to users but not a role, I tried assigning the role to user from UI that is using "ARS-Request for others" even then i was only able to add group not the role. I also created technical rule to which i have set the action as 'assign role' to the user, and added that technical rule to user update rule by selecting the action as 'Re-run selected technical rules'. Even after that i am unable to add role but was able to add groups one by one. Can anyone help us on this?
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02/24/2023 08:23 AM
Hi,
The above config specifies the time in minutes that the start date should not exceed from the current date or time for a task to get created.
02/24/2023 09:03 AM
I set the all the entitlements in the Role have the status as 'Active'
"When requesting through ARS (Request Access for Others Tile), Can you make sure you set the below config in Global Configuration under Tasks?" i will try this and will let you know.
Thanks for the information.
02/27/2023 04:52 AM
It worked after updating the config, i am able to add the roles to the users by re-running technicals rule using user update rule, thank you very much @DaanishJawed.