Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.

Helpdesk connection conditions

afauquem
New Contributor III
New Contributor III

Hi,

We have a use case where we have an application connected (provisioning connection) with an itsm tool (helpdesk connection) in order to send an adjustment ticket (without trying to retrieve a status on the ticket generated).

The problem today is that this adjustment ticket is sent at the same time as the provisioning request to the target application.
If provisioning fails, the ticket has still been sent. This is not what we want. We'd like to send it only if provisioning is successful. 

How can we make the sending of the adjustment ticket conditional on successful provisioning? By adding a condition to the helpdesk connection json? Would a custom jar work?

Thanks a lot,

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

Add call condition in json


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

How it works ? It is possible to add a condition on the task status ?

So the payload will wait for successful provisioning before sending the ticket?

Thanks for your response

yes call will be executed only when callCondition is successful 

Use this attribute in the following scenarios:


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.