Group name is not showing up is access removal email template

[Deorak]

We have observed that the email template for group removal tasks from accounts are missing with the group name.

This issue is intermittent but we need to check if there is any anomaly in the binding variable used in the email template for the same in Saviynt prod environment.

Hence kindly check and suggest what change we can apply in the variable in order to get the group details.

Let us know if you need anymore details on this, we can check and provide the details from our end.

[pmahalle]

Hi @Deorak ,

What attribute expression you are using for group name in email template?

We are using below and it's working perfectly fine for us

Ent Display name: ${task.entitlement_valueKey.displayname}

Ent name: ${task.entitlement_valueKey.entitlement_value}

[dgandhi]

What is the binding variable that you are using? is there any pattern that you have seen when you get this intermittent issue?

[rushikeshvartak]

If Request type is remove account then Group Name will not be populated , if Request Type is remove access , Group Name will be visible.

Does Email template have Task ID to find our assumption is correct.