Getting error in closing task

[Jaya]

Hi Team,

We are facing a issue in REST connection update account & Disable account tasks.

Whenever task is generated and wsretry job is completed, it is getting updated at target application but those task aren't moving to completed task.

Please suggest what could be the issue.

Error msg - 

2024-02-08/18:26:18.696 [{}] [quartzScheduler_Worker-1]  ERROR rest.RestProvisioningService - Error Updating the User from REST - Null key for a Map not allowed in JSON (use a converting NullKeySerializer?) ---update account error

[naveenss]

@Jaya Please share the JSON you are using. 

[Jaya]

Update account Json-

{"call":[{"connection":"userAuth","url":"https://xxx.com/user/users/${account.accountID}","httpMethod":"PUT","httpContentType":"application/json","httpParams":"{\"first\":\"${user.firstname}\",\"last\":\"${user.lastname}\",\"email\":\"${user.email}\",\"isActive\":\"true\"}","httpHeaders":{"API-Token":"xxx"},"successResponses":{"statusCode":[200]}}]}

Remove account Json-

{"call":[{"connection":"userAuth","url":"xxx.com/user","httpMethod":"DELETEWITHBODY","httpContentType":"application/json","httpParams":"{\"email\":\"${account.name}\"}","httpHeaders":{"API-Token":"xxx"},"successResponses":{"statusCode":[200]}}]}

[Raghu]

may i know when call processing all values passing correct  task level?

first,last,email,isactive,accountname?

[Jaya]

Hi @Raghu and @rushikeshvartak 

Please find payload for update account task -

response status :200

@manu - please see response via postman-

Guys please check & suggest what is wrong here. Thanks.

[rushikeshvartak]

Use below Json

Update account Json-

{
"call": [
{
"connection": "userAuth",
"url": "https://xxx.com/user/users/${account.accountID}",
"httpMethod": "PUT",
"httpContentType": "application/json",
"httpParams": "{\"first\":\"${user.firstname}\",\"last\":\"${user.lastname}\",\"email\":\"${user.email}\",\"isActive\":\"true\"}",
"httpHeaders": {
"API-Token": "xxx",
"Authorization": "${access_token}"
},
"successResponses": {
"statusCode": [
200
]
}
}
]
}

Remove Account

{
"call": [
{
"connection": "userAuth",
"url": "xxx.com/user",
"httpMethod": "DELETEWITHBODY",
"httpContentType": "application/json",
"httpParams": "{\"email\":\"${account.name}\"}",
"httpHeaders": {
"API-Token": "xxx",
"Authorization": "${access_token}"
},
"successResponses": {
"statusCode": [
200
]
}
}
]
}

[rushikeshvartak]

Please share response of api 

• enable showlogs =true in connector
• check task comments section 
• or check logs

[Manu269]

@Jaya try performing the same via Postman once and check the status code.

Try mapping the same once.

[Sitarasmi]

Hi Team,

We get the 200 ok status code both via POSTMAN & in Svaiynt logs.
Still the tasks are not getting closed, please guide.

Thanks,

Sitarasmi

[rushikeshvartak]

Please share logs in file

[Sitarasmi]

Hi Team,

PFA application log - task id - 55100 which is in pending state.

Thanks,

Sitarasmi

[rushikeshvartak]

You seems on v5.5x version , Please check with EIC version

[Sitarasmi]

Hi Rushikesh,

Are you saying this issue cant be fixed with non EIC version ?

Is there any specific reason , kindly clarify.

Thanks,

Sitarasmi

[rushikeshvartak]

This seems like code issue which have fixed with latest version

[Sitarasmi]

Hi Rushikesh,

The New Account & Add access tasks are getting closed.

Problem is only with Update Account & Disable Account task.

Thanks,

Sitarasmi

[rushikeshvartak · Accepted solution]

Update account Json-

{
"call": [
{
"connection": "userAuth",

"name": "call1",
"url": "https://xxx.com/user/users/${account.accountID}",
"httpMethod": "PUT",
"httpContentType": "application/json",
"httpParams": "{\"first\":\"${user.firstname}\",\"last\":\"${user.lastname}\",\"email\":\"${user.email}\",\"isActive\":\"true\"}",
"httpHeaders": {
"API-Token": "xxx",
"Authorization": "${access_token}"
},
"successResponses": {
"statusCode": [
200
]
}
}
]
}

Remove Account

{
"call": [
{
"connection": "userAuth",

"name": "call1",
"url": "xxx.com/user",
"httpMethod": "DELETEWITHBODY",
"httpContentType": "application/json",
"httpParams": "{\"email\":\"${account.name}\"}",
"httpHeaders": {
"API-Token": "xxx",
"Authorization": "${access_token}"
},
"successResponses": {
"statusCode": [
200
]
}
}
]
}

[Sitarasmi]

Thanks.

[Sitarasmi]

Hi Rushikesh,

Thank you very much for your continuous support, this is resolved now.

Thanks,

Sitarasmi

[rushikeshvartak]

Please click the 'Accept As Solution' button on the reply (or replies) that best answered your original question.