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Generating request ID for tasks generated by rules

Manu269
All-Star
All-Star

Hi Team,

We are using a SNOW ticketing integration that uses request ID to fetch tasks related to specific request. This works fine when requests are made manually, but when tasks are generated by rules, there is no Request ID generated.

Due to this our ServiceNow ticket is not getting generated.

Please assist.

 

Thanks

Regards
Manish Kumar
If the response answered your query, please Accept As Solution and Kudos
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2 REPLIES 2

avinashchhetri
Saviynt Employee
Saviynt Employee

Hello @Manu269,

When you say rules, I'm assuming Technical Rules. 

If the processing is via Technical Rules, tasks are created, not a request. There is no workflow associated nor any request created, hence no request ID. 

 

 

Regards,
Avinash Chhetri

NrupenM
New Contributor II
New Contributor II

Request IDS are only generated when they requested from ARS. Technical rules will not create request id