Saviynt unveils its cutting-edge Intelligence Suite products to revolutionize Identity Security!
Click HERE to see how Saviynt Intelligence is transforming the industry.
Saviynt Copilot Icon

Form is not loading for a user

Bharath
New Contributor II
New Contributor II

Hello,

User is able to select the application in the ARS page, but not been able to select the group on step 2.

The form doesn't load, and the next option is greyed out in step 2.

We don't see any errors in the logs, when the same application is selected for other users the form loads, and the entitlements are groups are loaded on the ARS for selection.

Has anyone come across this error? How can this be resolved?

Regards,

Bharath

 

8 REPLIES 8

Saathvik
All-Star
All-Star

Can you please share the screenshot? Are you saying if you submitting request for self then form is not loading whereas Request for Other is loads as expected?


Regards,
Saathvik
If this reply answered your question, please Accept As Solution and give Kudos to help others facing similar issue.

Bharath
New Contributor II
New Contributor II

 

 

Bharath_2-1688573975688.png

When users select the application and goes to second step to select entitlement the form is not loading.

Is this only happening for specific user? Because you also mentioned for other users on same application it is loading is so can you please share screenshot of the working one?


Regards,
Saathvik
If this reply answered your question, please Accept As Solution and give Kudos to help others facing similar issue.

Bharath
New Contributor II
New Contributor II

Bharath_0-1688576065005.png

 

@Bharath ,

 Is any dynamic attributes or entitlments (avaible groups) in that endpoint have any logic based on user profile. If so that user for which its loading the the page doesn't fulfill that condition or exception on data is not handled in configuration? Can you share the screen shot of dynamic attributes configuration and entitlment type screen sshots fo that endpoint.?

 

Thanks

Kishore

Bharath
New Contributor II
New Contributor II

two dynamic attributes are being used to display user's disaplay email ID. Which is as seen in the ARS page screenshot; there is only a entitlement type being used "group" to diasplay the group on the form for selection.

Bharath_0-1688644582016.pngBharath_1-1688644608160.png

 

Is there any additional configuration added under entitlement type Group


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Bharath
New Contributor II
New Contributor II

No