forgot password button not sending email

[Robbe_Cronos]

Hello,

We have noticed Saviynt has different options to let users login for the first time using a random password.

One of these options is clicking "forgot password" in the login screen and then entering your email to get a new mail with a password to login for the first time (and then change the password). 

However, when i try to use this forgot password feature, i do not get an email for the email address i entered. 

We have setup a mail server which works fine, but I don't see an email template for this "forgot password" button anywhere. How are we supposed to set this up, so users can get a password to login for the first time?

[rushikeshvartak]

All configuration exist under Global Config- Step up Authentication

[Robbe_Cronos]

Yes, we used the "forgot password" additional methods and added the email address of the user to send a code or password. But when we try to use the forgot password on the login screen and type our users email address, we do not get an email to get a code/new password.

[rushikeshvartak]

Does that email address added to one of the user ( not many)

[Srinivas · Accepted solution]

Hi @Robbe_Cronos 

Have you referred this doc to configure the OTP-based authentication methods. https://saviynt.freshdesk.com/support/solutions/articles/43000580936-configuring-step-up-authenticat...

[Manu269]

Please follow this guide : https://saviynt.freshdesk.com/support/solutions/articles/43000580936-configuring-step-up-authenticat...