11-06-2022 10:00 PM
We have noticed Saviynt has different options to let users login for the first time using a random password.
One of these options is clicking "forgot password" in the login screen and then entering your email to get a new mail with a password to login for the first time (and then change the password).
However, when i try to use this forgot password feature, i do not get an email for the email address i entered.
We have setup a mail server which works fine, but I don't see an email template for this "forgot password" button anywhere. How are we supposed to set this up, so users can get a password to login for the first time?
Solved! Go to Solution.
11-07-2022 06:39 PM
11-08-2022 12:01 AM
Yes, we used the "forgot password" additional methods and added the email address of the user to send a code or password. But when we try to use the forgot password on the login screen and type our users email address, we do not get an email to get a code/new password.
11-08-2022 03:50 AM
11-08-2022 03:54 AM
Have you referred this doc to configure the OTP-based authentication methods. https://saviynt.freshdesk.com/support/solutions/articles/43000580936-configuring-step-up-authenticat...
11-08-2022 04:25 AM
Please follow this guide : https://saviynt.freshdesk.com/support/solutions/articles/43000580936-configuring-step-up-authenticat...