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Expire Request after not working for Enterprise Role request

ssharma0-7
New Contributor II
New Contributor II

We have requirement where we want to expire the request after 2 days of request create date.
We have configured the below configuration  from Global setting 
Admin-> Global Configuration->Request->Expires Request After= 2 says

Admin-> Global Configuration->Role Request->Role Request Expire Duration (Days)= 2 days

It working for All request except Enterprise role. For enterprise role it showing expiry date 10 days after it's request date..

Let me know if I am missing out any thing or any configuration needs to be done.

9 REPLIES 9

dgandhi
All-Star
All-Star

If below both configurations are set and this might be a bug 

Admin-> Global Configuration->Request->Expires Request After= 2 says

Admin-> Global Configuration->Role Request->Role Request Expire Duration (Days)= 2 days

I tried in 5.5 with above config and it worked as expected.

dgandhi_0-1693499206828.png

 

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.

ssharma0-7
New Contributor II
New Contributor II

HI @dgandhi 
Saviynt version is - 23.7
And ye I tried but it is not working for Enterprise role request. 
For add access,/ Remove account/ disable account/ Create account/ Remove access it working .

ssharma07_0-1693500018583.png

 

It might be a bug , maybe someone from Saviynt can confirm the same.

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.

ssharma0-7
New Contributor II
New Contributor II

This issue still exist 

yes this issue still exist.

Darshanjain
Saviynt Employee
Saviynt Employee

Hi @ssharma0-7 

Its a bug, can you please raise a FD ticket and our agent will track in internally.

 

Thanks

Darshan

I have already raised One FD ticket but there is no response from Saviynt agent  from past 3 weeks.
can you please help us to resolve this issue

Hi @ssharma0-7 

If there is already a FD ticket , please follow up there and if you dont have response you do have proper escalations channels to get the traction.

 

Thanks

Darshan

okay, thanks