We are delighted to share our new EIC Delivery Methodology for efficiently managing Saviynt Implementations and delivering quick time to value. CLICK HERE.

Existing AD Entitlements not tied to Role uploaded in CSV file

Regular Contributor
Regular Contributor


I am in trouble because I cannot upload Roles as I want.

I am trying to create multiple new Roles by uploading a CSV file.
Each of these Roles has its own AD Entitlements.

For these Entitlements, we use the ones we have already imported from AD.
So we don't want to create a new Entitlement with this file upload.

But if I actually do the upload, this task will create the same Entitleme

nt that I already have.
I can turn off "Select check to create Entitlement Value" to prevent new creation, but now the Entitlement is not tied.
So I think my configured Entitlement Value is somehow different from the existing Entitlement Value, but I can't find the difference.

How can I solve this problem?
By the way, this seems to be a problem in AD, and when I tried it with Entitlements in Service Now, the existing Entitlements were successfully linked to the Role.




Saviynt Employee
Saviynt Employee

Hi @JohnDoe 

This looks more like a issue in csv file and ent value names you are giving in the csv file which is causing the issue, can you provide me the csv file ( role details and ent values ), Also ent value details screenshot which you tried so that we can check. ( may be the ent type you are missing to mention just check it out )