Escalation in Certification for the tasks which are not actioned upon.

[smithamg]

We have a request to understand if there is a way for escalation process in EntitlementOwner campaigns.

When we launch EntitlementOwner campaigns, if the entitlement owner doesn't take any action before the expiry of the campaign, the tasks get expired. So, we need to understand if there is a way to escalate this to managers of Entitlement owners if the entitlement owners don't take any action in time.

[nimitdave · Accepted solution]

Escalation in certification is not supported.

[dgandhi]

This is not possible, you can always escalate to manager via email notification but assigning the certification to owners manager is not possible.