Entitlement owner campaign only picking 1 entitlement when we see the campaign in preview .

[Growit]

Hi Team,

I launched a campaign for entitlement owner. When i see it in preview mode. It is showing only 1 entitlement for certification. Other entitlements are not picked up.

Kindly help on what checks to be done.

Below are the screenshots of configuration used.

Thanks

[rushikeshvartak]

Does Entitlements have Primary certifier added ?

[Growit]

Yes they have primary certifiers added

[rushikeshvartak]

• Do you have any advanced configuration?
• Does entitlements are active?

[Growit]

No Advanced configuration used and Entitlements are active

[rushikeshvartak]

Validate from Admin - Entitlements if Certifiers are added

[Growit]

These are Group type entitlements and we don't have child and parent entitlements for this.
There are 142 entitlements for which Owner and primary certifier are already updated. But only 1 entitlement is getting picked in the Campaign

[rushikeshvartak]

Check logs 

[NM]

Hi @Growit just to test can you pass some some hardcoded to check whether it is picking the entitlement or not.

[Growit]

how can we perform that activity can you pls provide steps

[NM]

@Growit in the advance config supply the entitlement key under entitlement filter 

[stalluri]

@Growit 

Could you check it out of the data analyzer? Are you seeing the owners?

Spoiler

SELECT u.username AS certifier_name,
u.email AS certifier_email,
ev.entitlement_value
FROM entitlement_values ev
JOIN entitlement_owners eo
ON ev.entitlement_valuekey = eo.entitlement_valuekey
JOIN users u
ON eo.userkey = u.userkey
WHERE eo.rank = 26
and ev.entitlementtypekey=<place the entitlement type key here>

 Launch the campaign and share the logs in text format.