03/07/2023 11:08 PM
I having problem where I cannot select specific certifier for my Entitlement Owner Campaign. The status will become automatically complete. Kindly advise.
03/08/2023 12:33 AM
03/08/2023 12:35 AM
No havent, May I know how to add the primary certifier to my campaign?
03/08/2023 12:45 AM
Certification works on Primary certifier (Rank-26)
Please add primary certifiers to entitlements
03/08/2023 01:09 AM
Thank you for contacting the Saviynt forums.
As @rushikeshvartak suggested Certification works on Primary certifier Please add primary certifiers to entitlements.
For your reference attaching the documentation for Entitlement Owner Campaign.
03/08/2023 12:56 AM
View owners associated with the entitlement and add one or more owners for the entitlement. Owners are differentiated using ranks such as Rank 1, Rank 2 and so on. Entitlement requests are assigned to owners based on their rank. An entitlement must have an owner with Rank 1, which is known as the primary certifier of the entitlement. Additional owners are called as secondary certifiers.
To add an owner, perform the following steps:
Navigate to the Owner page and view the entitlement owner details.
Click Actions > +Add Owner.
In the Add Owner page that displays, select owner(s).
[Optional] To export the owner details to Microsoft Excel format, click Actions > Export > Excel.
[Optional] To export the owner details to Comma Separated Values format, click Actions > Export > CSV.
[Optional] To remove an owner, search for the owner whose details you want to remove and click Remove Owner.
Click Accountsto update the details of the account.
03/08/2023 01:00 AM
An entitlement must have an owner with Rank 1, which is known as the primary certifier of the entitlement.
This is incorrect
03/08/2023 01:37 AM
Thank you everyone for the reply, I wanna ask more,
- is it possible to select different certifier user from the entitlement owner.
- If the entitlement have owner and you choose other user as certifier, who will be the one to review on the campaign
- if the entitlement without owner will it still appearing on the campaign.
03/08/2023 03:15 AM
03/08/2023 06:48 PM
I already tried but the campaign status become automatically complete.
03/08/2023 06:56 PM
03/08/2023 07:11 PM
I just do normal configuration.
03/14/2023 10:59 PM