05/30/2022 05:03 AM
We have user update rule:
If Users.Custom Property 1 EQUALS "Enable"
(Enable User Accounts)
We can see the update history of user the rule is getting trigger but the enable account task is not creating. Account Status is Inactive for that particular user.
Solved! Go to Solution.
05/30/2022 05:07 AM
Greetings.. Could you please share the logs with us?
Thanks and regards,
05/30/2022 11:10 AM
Can you please check the useraccountcontrol attribute in Enable account JSON.
Please check the below documentation .
05/30/2022 08:56 PM
05/30/2022 11:18 PM
This checkbox is already checked. Upon further checking i found that enable account task is not creating doesn't matter the account status is active or inaction. I tried updating the user from UI and Import as well, in both the cases rule ran but the task was created.
05/30/2022 11:19 PM
Corrcetion* The task was not created.
06/01/2022 09:59 AM
As per Saviynt's Life Cycle Management,
Coming to your case, Following are not clear with your post, It will be great if you could analyse in this direction.
06/01/2022 10:42 AM
Enable account task are created from user update rule. I tied with following scenarios.
1. Active Identity Inactive Account
2. Active Identity Active Account
When i am trying to enable the same (inactive account) from ARS the enbale account task is created for the same user. It's just that enable account task is not creating from user update rule though i can see in the update history of user the rule was triggered.
06/01/2022 10:44 AM
Correct* - Enable account task are not created from user update rule. I tied with following scenarios.
06/02/2022 02:16 AM
After changing the account status to 'Manually Suspended' during reconcile, the enbale account task are not getting created from user update rule.
Thank you for the assistance.
06/02/2022 02:50 AM - edited 06/02/2022 02:52 AM
During Reconciliation, setting the status to Manually Suspended is not a recommended approach. Please set it to status 2. Manually Suspended is a status set when the account is made inactive via Saviynt Platform.
If you want to suspend a user via Reconciliation, we need to set the account status with the value 2 for a suspended account.