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Email Template Subject Line Out of Bounds Error

Mahak_Acharya
New Contributor III
New Contributor III

According to our usecase, we are selecting a language on the request form and based on the language selection an email needs to be triggered to the end user at the time of task completion.

I have configured an email to be triggered upon Task Completion for a New Account/ Add Access Task in the endpoint "Add Email template" Configuration.

But while writing the if else condition in the email template's subject line i am getting a data out of bounds error as the subject column of email supports only 256 characters while our subject line is going beyond 256 due to the if else conditions.

Is there any other way to achieve this usecase.

Condition Used:

${task.provisioningMetadata=='pt-BR' ? 'Confidencial-Sua ação é necessária-Prorrogação temporária de inscrição MFA do Google para' : 'Confidential–Your action is required-Temporary Google MFA Enrolment Extension for' } ${user.firstname} ${user.lastname}

Currently only 2 languages are being considered and we would need to consider 2 more languages and hence would need a proper resolution on this.

Thanks,

Mahak

3 REPLIES 3

dgandhi
All-Star
All-Star

Can you increase the column size of MAILSUBJECT to longtext or mediumtext?

Thanks,
Devang Gandhi
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Mahak_Acharya
New Contributor III
New Contributor III

We have already contacted the Saviynt support team to assist in increasing the column size and they are looking into it.

Is there any other way to achieve this usecase without having to increase the column size.

rushikeshvartak
All-Star
All-Star

MAILTO size is 1024 characters in v23.8 hence you need to keep subject constant. per language and add details in email body. 

Increasing size goes in approval process hence you can check CSM if that is feasible.


Regards,
Rushikesh Vartak
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