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02/08/2023 05:48 AM - last edited on 02/08/2023 08:21 AM by Dave
Hi,
We have a requirement related to sending emails to entitlement owners for reminder or approval. We want approval to be sent to specific rank owners but email to all.
So, our design is to send the owner's approval to only the entitlement owners that are Rank 1 and Rank 2.
We are doing this by using custom assignment block (instead of access approval block because it only has single rank option or all rank options)
From our test entitlement
The approval only goes to testtanmay and 991.
But for the email template we were using
Request goes to only rank 1 and 2 and cc rest of the ppl
Then day 1 reminder the request goes to all ranks in 5
So we need help with 2 email templates,
In 1st, the recipient can be ${assignee.email} and we need help with CC part where it sends email to all the rank holder owners.(not just rank 1 and 2)
And 2nd template, which will be sent after 1 day of request, here the email should be sent to all the rank holder owners.
We tried ${entitlements?.entitlementsOwner?.email} in recipient but this did not work.
Solved! Go to Solution.
02/08/2023 05:50 AM - last edited on 02/08/2023 08:19 AM by Dave
Use custom Action block of workflow and write java code to send emails specific to rank
02/08/2023 06:10 AM
Are you talking about this?
Where do we write the code? we do not have access to the backend.
And the ${assignee.email} works perfectly for sending email to specific rank.. The problem is sending the email to all rank owners. (when the request has gone to only rank 1 and 2)
02/08/2023 06:28 AM
Java code , create jar
02/08/2023 06:39 AM
create where?
or if i already have jar file ready, where do i upload it?
02/08/2023 07:07 AM
File Directory - externaljar
02/08/2023 07:59 AM