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Email template configuration problem

New Contributor
New Contributor

Using " ${userEmail} " as the "to" in template details  is not sending anything out to the end users. Can someone be of assistance and help me troubleshoot this? Thanks!


Valued Contributor
Valued Contributor

Hi @tomford123 ,

Try ${}

If the above don't work, please share from where the email template is triggered? Endpoint or workflow or rules?


If this helps, please Accept As Solution and hit Kudos

Hello, sorry. I thought I edited my post, but I did do ${} and no avail. What would cause something like this to fail ?



Valued Contributor
Valued Contributor

Hi @tomford123 ,Try this



Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .

‼️‼️⚠️Do not upload any attachments that contain sensitive information, such as IP Addresses, URLs, Company/Employee Names, Email Addresses, etc.⚠️‼️‼️


  • where is email template attached ?
  • how email is triggered?

Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Thanks for all your help. ${} worked