Email notification sent to service desk while creating 1 type of user.

[Ekata]

Hi Team,

There is a requirement to send email notification to the helpdesk while the new user is onboarded.

The condition used here is that the employee type should be Tier 3. If there are other types the email should not be triggered. 

Before this requirement we were sending it for all users and attached the email template at AD endpoint level but now it should be suppressed and should be triggered only if employee type is Tier 3.

How can we achieve it?

Regards,

Ekata

[rushikeshvartak · Accepted solution]

Use if else condition in TO

<%if (user.customproperty1.equalsIgnoreCase'Tier 3'))print "${assignee.email}" else print "NULL" %>

update as per your need

[Ekata]

Hi,

Thanks for the response. 

Regards,

Ekata

[Ekata]

Hi,

I have tried to use

 <%if (user.employeeclass.equalsCase'Tier 3'))print "${assignee@****.com}" else print "NULL" %>

But this is not working. We need to use a specific DL group(TechSupport@****.com) to send all the emails having employee class as Tier 3, Tier A3, Tier B3.

Can you advise me on this.

[This post has been edited by a Moderator to remove sensitive information.]

[rushikeshvartak · Accepted solution]

 <%if (user.employeeclass.equalsCase('Tier 3'))print "${assignee@****.com}" else print "NULL" %>