Email notification - autoreject task due to SOD when request access

[Badrul]

Hi, 

The SOD have been configured to allow user to have right entitlement for them to access. When, in the ARS requesting not appropriate entitlement, the SOD will detected it and will autoreject task will happened when the user proceed to submit the request. Is there any way for email notification sent out for the autoreject task?

Thank you 

[dgandhi]

Yes attach the email template in the Rejected Access block. 

Document with details:

https://docs.saviyntcloud.com/bundle/SSM-Admin-v55x/page/Content/Chapter11-Workflows/Workflow-Compon...

Thanks

[rushikeshvartak]

[Manu269]

Add email template in the Activity reject Access.

In the if else block check the SOD Condition. The true condition should be pointed to rejected access.

[Badrul]

Hi all,

I have testing by putting the query in if else bloc to check the SOD condition, but it not working. Is there any example that I can use for it to check for the SOD?

Thank you

[dgandhi]

Have you tried this as suggested by @rushikeshvartak 

Thanks

[Badrul]

I have tried it in the workflow. This is the error that happens when I'm trying to submit the request in ARS when SOD detected

[rushikeshvartak]

Send WF Extract

[dgandhi]

Send the screenshot of the workflow, also what is the error that you see in the logs when you get "OOPS error". The error will give you more idea what is wrong. As per my understanding some config issue in the workflow itself.

Thanks

Thanks

[Badrul]

Hi all.

May I know if selecting entitlements with SOD violation, does the request will go through the workflow or workflow will not be undergo because autoreject task will reject the request straight away?

Thanks

[rushikeshvartak]

It’s all depends on workflow configuration 

[Manu269]

Based on WF Setup, if the SOD check block is added after start node, and if else condition of SOD check is placed rejected access action then it wont trigger approval WF.