Email not triggering for revoke action in Role Owner type Campaign

[Ajit]

Hi Team,

We have configured a Campaign of type -'Role Owner' , and an email template is tagged as below in the Campaign to send notification when remove access task gets created/certification locked. But it is not triggering any email for this.

However, the similar configuration  for Campaign type - Application owner and entitlement owner is working fine to trigger the email for revoke action.

Can you please help what could be the issue here?

The email template has no variables in it:

Thanks,

[Kaustubh]

Can you verify if tasks are getting generated?

Please check for below configuration:

[Ajit]

@Kaustubh Thank you for the response.

Yes, remove access tasks are getting generated on the certificate completion. But email is not triggering.

Thanks,

[rushikeshvartak]

• Under endpoint  - Email template did you attached email template on remove access- task create ?

[Ajit]

@rushikeshvartak  If we attach at the endpoint, then it will start triggering for all remove access task for that endpoint like on user termination through rules right?

In this case, we want to trigger email only if the remove access task gets created through campaigns, that's why it is tagged in the campaign configuration itself. Please  suggest.

Thanks,

[rushikeshvartak]

<%if (task?.source =='CERTIFICATION') print "${user.email},${requestor.email}" else print "" %>