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Email not revived for ownership transfer action in user update rule

Dalalsaleh888
New Contributor
New Contributor

In the email template, I tried to use the binding variable available for user update - transfer ownership, but the email is not received when the action was implemented. 

 

 

7 REPLIES 7

armaanzahir
Valued Contributor
Valued Contributor

Hi @Dalalsaleh888 

What binding variable are you using?

 

You can check the list of supported email template variables by inserting the below code into the body of the email template:

${this.binding.variables.each {k,v -> println "$k = $v" + "<" + "br" + ">"}}

 

Regards,
Md Armaan Zahir

Dalalsaleh888
New Contributor
New Contributor

when I put the ${entitlement_value_list} .. some entitlement get printed and many not.. please refer to below screenshot

 

Dalalsaleh888_0-1691919240089.png

Dalalsaleh888_1-1691919334155.pngDalalsaleh888_2-1691919365845.png

[This message has been edited by moderator to mask username]

Dalalsaleh888_3-1691919449390.png

 

Hi @Dalalsaleh888 ,

Can you try below expressions in your email template

${entitlement_values?.entitlement_value}

In case you want display name of the entitlements: ${entitlement_values?.displayname}


Pandharinath Mahalle(Paddy)
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Separate both the action and try 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Dalalsaleh888
New Contributor
New Contributor

I tried both and the email stops sending

could you please check it is really important .. this email config is in production.