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Email For Add Access Task Creation Not Sending

JoshuaLawrence
New Contributor III
New Contributor III

Hi there,

We are trying to trigger an email upon add access task creation, but it doesn't seem like this email is sending after the add access task is created for some reason. There doesn't seem to be any errors about the email in the logs either. For now we are just trying to send a basic test email with no binding variables to myself. We have also tested emails for other endpoints and they are working, it just wont work for this specific endpoint it seems. Any idea why this email is not triggering?

Endpoint email config:

JoshuaLawrence_0-1684347660392.png

Email Template:

JoshuaLawrence_1-1684347786087.png

Logs related to the add access task that was created:

JoshuaLawrence_2-1684348006496.png

 

 

 

3 REPLIES 3

dgandhi
All-Star
All-Star

Is instant provisioning enabled for security system associated with the endpoint?

Thanks

Thanks,
Devang Gandhi
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Hi,

Instant provisioning is disabled 

Thanks,

Joshua

This might be a bug and will need further troubleshooting. Its better to get this addressed via FD ticket.

Thanks

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.