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EIC is not creating new accounts when the user already have two active account in an endpoint.

DebashisPanda
New Contributor II
New Contributor II

If a user already has two active accounts in the endpoint then how to create a new account further?
It is asking for the new account name.

How to handle this type of situation? 

Debashis Panda
8 REPLIES 8

rushikeshvartak
All-Star
All-Star

This expected behavior if user already have account then for 2nd account , account name will be provided by end user.

if you just need one account per endpoint enable below flag under endpoint Disable New Account Request if Account Already Exists


Regards,
Rushikesh Vartak
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Thanks for the response Rushikesh.

I need more(more than two) account without any account inactive.

As per the above suggestion it will allow only two account to create. 

Debashis Panda

You can create 1+ accounts ,2nd account onwards u need to input account name


Regards,
Rushikesh Vartak
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Can we automate this process?

Debashis Panda

No


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi @DebashisPanda ,

You can automate the account name generation by providing account name rule inside  your endpoint even you wants more than one account.

Make sure to provide appropriate condition in your account name rule which will generate unique account name for each account.


Pandharinath Mahalle(Paddy)
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DebashisPanda
New Contributor II
New Contributor II

Thanks!

Debashis Panda

Please accept solution and close the thread


Regards,
Rushikesh Vartak
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