Discontinued tasks with "USERNAME IS NOT ASSOCIATED WITH ACCOUNTNAME" error

[adriencosson]

Hi folks,

For some applications connected with REST connector, WSRetryJob is running and tasks are getting completed with appropriate result on the target, but the task itself in Saviynt is getting discontinued with the error message : "USERNAME IS NOT ASSOCIATED WITH ACCOUNTNAME" error.

Has anyone encounter this and knows how it can be fixed ?

[SB]

Can you share the logs for 1 task. 

[Sampritha_r]

Hello @adriencosson 

Kindly share CreateAccountJson and this API response. 

[rushikeshvartak]

Does account is orphan account 

[adriencosson · Accepted solution]

Hi @rushikeshvartak, @Sampritha_r, @SB.

We found out that the issue was related to the response from API.

Indeed, when the target application does not send the accountID, we wanted to use the "accountName" in accountIdPath.

However, if the API sends a response (instead of null), this cannot be use.

The solution is either to : 

• Have a Null response from the target and therefore "accountIdPath":"accountName" works.
• Add a 2nd API call to get the accountID from the target application.