01-18-2023 11:57 AM
Active user with no pending tasks:
I'm wondering if anyone has experienced this?
01-18-2023 12:55 PM
Since its user update tasks its not discontinued seems like defect raise freshdesk ticket
01-18-2023 01:10 PM
Is it correct that since the discontinue is on the first line in the update rule, it should run first and then the subsequent actions?
01-18-2023 01:12 PM
01-18-2023 02:02 PM
I see you did both actions Inactive and Active on same user.
As per screenshots I see when user got disabled it created remove account/access & Disable Account tasks. But those were not completed they got discontinued on making user Active as per your settings/rules. So I would assume that user still have active account/access even in inactive state and hence on rehire I assume it skipped creating new tasks for enable account.
Did you try the rehire scenario on already Inactive user? Or Did you try making user inactive and let the tasks complete on inactivation and then try to rehire?