Disconnected application Task

[agupta1]

Hi,

We have some disconnected applications and for them the task stays in pending task and doesn't get completed.so wanted to know if saviynt provides any way  to complete the pending task without using action to  manually complete the task. Please let me know what can be the best practice for this disconnected application scenario.

[Manikanta_S]

Hello @agupta1 ,

For disconnected application how would  Saviynt  know that the task has been executed?

So, the person responsible for that task has to execute it & complete it manually.

[rushikeshvartak]

1. Disconnected application tasks needs to be completed manually.

If you want to automate- make it connected or your iBot or use saviynt rest api to be integrated by application team

[Manu269]

Following are some options :

1. If you hae any ticketing tool where you can raise the ticket and get it implemented in ticekting tool, could be 1 option.

2. Creating a Group which claims the task and close it manually.

3. Bot integration

[amit_krishnajit]

There are two options to auto-close the tasks related to disconnected applications:

1. Create a Saviynt for Saviynt REST based connection - call complete task API and mark these tasks are completed

2. Create an external jar that will fetch these tasks and call the Saviynt REST API from the jar to complete the tasks