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Disable task completed but email not sent

musthak_ahamad
Regular Contributor
Regular Contributor

is there a way in saviynt to see if the email is been triggered or failed. cause we have a disable account task that is completed  but not sure if the email is sent or not ,  after some days we tried to get back and troubleshoot it  to see why the user didn't get email , but i couldn't see anything in logs regarding to the user,  is there a way to check if the email failed and staying in queue or not so we can understand the issue. 

my ask is there any way to check the failed email templates in saviynt . if its not shown in logs ..

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

select CREATEDATE,EMAILTEMPLATE,PROCESSINSTANCEID, SUBSTRING_INDEX(PROCESSINSTANCEID, '.', 1) AS 'Workflow', status as Emailstatus,TOADDRESS from emailhistory where status = 404;

Saviynt does not store task completion email in table


Regards,
Rushikesh Vartak
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sk
All-Star
All-Star

@musthak_ahamad : Unfortunately task completion emails will not be stored in email history job. Only option is to check the logs during the even time to find out whether it is triggered or not


Regards,
Saathvik
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musthak_ahamad
Regular Contributor
Regular Contributor

looks like emailhistory , emailhistoryprocess table doesn't store any emails .. what if an email is failed  due to parsing error or missing information , this table still don't hold anything ..?