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Delegate pending Approval

fouriefb
Regular Contributor
Regular Contributor

Hello Everyone,

We have a scenario where customer wants their Service desk to be able to delegate or assign pending approvals that is for instance with a manager and not being approved due to the manager being out of the office and obviously not having set up a delegate in Saviynt. 

How would one be able to achieve this?

Looking forward to your replies

Regards,

Fourie

 

4 REPLIES 4

RakeshMG
Saviynt Employee
Saviynt Employee

 

Please try using "custom assignment" in workflow : A custom assignment handler box to leverage this feature. You can pass on the user name or user group name in custom assignment handler, whom you plan to select as an approver for this particular step in the workflow.


So once the time limit set for Managers approval is over, you can add the custom assignment for next level. 

 

https://docs.saviyntcloud.com/bundle/EIC-Admin-v2021x/page/Content/Chapter12-Workflows/Workflow-Comp...

 

Or users with Role_Admin or any SAV Role which has required access to take the action on behalf of Manager.

In SAV Role try adding following config 

 

RakeshMG_1-1678446791027.png

https://docs.saviyntcloud.com/bundle/EIC-Admin-v2021x/page/Content/Chapter13-Access-Requests/ars-uc-...

Use case :

Allow approvers to reassign the open requests to another user


​Regards

Rakesh M Goudar

fouriefb
Regular Contributor
Regular Contributor

Hi Rakesh,

Thanks so much for your reply.

Though this is something that can be used possibly as workaround, is there no manual method to achieve this in Saviynt possibly from Pending Approvals or similar?

Thanks for your response

You can enable Allow Changing Approvers on admin SAV Role which will allow admins to redirect the approval to another person

sk_0-1678461927912.png

 


Regards,
Saathvik
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RakeshMG
Saviynt Employee
Saviynt Employee

Users with Role_Admin or any SAV Role which has required access to take the action on behalf of Manager.

In SAV Role try adding following config 

 

RakeshMG_0-1678451598864.png

 

https://docs.saviyntcloud.com/bundle/EIC-Admin-v2021x/page/Content/Chapter13-Access-Requests/ars-uc-...

Use case :

Allow approvers to reassign the open requests to another user


​Regards

Rakesh M Goudar