Custom Sav role issue

[utkarshING]

I am trying to create a custom SAV role to view all Tasks and users tabs only.

However, I can not see any tasks in a pending or completed state.

to debug I give all permissions to that custom SAV role. But the issue is still there.

I tried user GRP as well and attached it to the user and Enpoint owner but the issue is still the same.

what could be the possible reason for it? Please assist.

Thanks,

Utkarsh Rathore

[rushikeshvartak]

In order to see tasks. You need to be owner of tasks.

• Create User Group with required members 
• Assign user Group in Owner tab under endpoints
• Raise new request and check tasks will be visible.

[Darshanjain]

Hi @utkarshING 

For tasks to be visible either he should be the task owner or role admin or having a read only role with pending tasks access, then he will be able to view all the tasks but not take any action. ( with read only role ).

Thanks

Darshan

[utkarshING]

I tried all possible ways.

Screenshots for your reference.

[Darshanjain]

Hi @utkarshING 

Are you getting Access denied error or no tasks are shown when you click on pending tasks?

Thanks

Darshan

[utkarshING]

No tasks.

Thanks,

Utkarsh Rathore

[This message has been edited by moderator to mask sensitive info from an image]

[Amit_Malik]

HI Utkarsh,

1) Create a SAV_ROLE ROLE_TASKADMIN as shown in screen shot and add it to user

I am able to view tasks and also discontinue

Thanks,

Amit

If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

[utkarshING]

Hi @Amit_Malik,

can you remove that 2nd SAV role and then try pls?

Thanks,

Utkarsh Rathore

[Amit_Malik]

Add home in feature in that case else won't be able to login to portal

Role end user was a basic role it was not doing anything for tasks was only allowing user to login request access for themselves. Removed and still I am able to see tasks and take action (Discontinue) .

I think the key is to use EXACT same NAME. Not sure 100% but I guess that is what I saw in past. You can try and validate

Thanks,

Amit

If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

[utkarshING]

Understood @Amit_Malik.

but in my case, it is not working. please refer to my previous Screenshots.

Thanks,

Utkarsh Rathore

[Amit_Malik · Accepted solution]

In your screenshot the sav role name is not "ROLE_TASKADMIN". Try with this name.

[utkarshING]

Thanks, @Amit_Malik  I appreciate your solution. It is working now as expected.

I think Saviynt added in the newer version "ROLE_TASKADMIN" but in the previous version, ROLE_USER can view the tasks as well just need to add in the owner group.

Regards,

Utkarsh Rathore