Hi all,
As a new Saviynt customer, we are still trying to figure out the tool, and are eager to learn. Because of this, we are also trying out different things, and thus running into multiple challenges. Most of them we can handle with the training video's and information on Freshdesk.
We are trying to create a SAV role that allows an IT support employee to only change the phone number of a user using the "Update User Request" functionality. Two Feature Accesses have been added:
- Home
- Update User Request
This automatically added three Web Service Accesses:
- pmgmt_passwordResetAPIUser
- pmgmt_resetAPIUserPassword
- apiv5fetchCertificationList
When logging in as a user with this role, we can see and click the tile called "Update User Request". Doing so will show us the list of all users. We select one user and click "Next", but then we get a message "Access Denied".
I've tried looking on Freshdesk and in the training video's, but I cannot find how to debug this issue, and to find the reason why we are getting this "Access Denied" message. Can someone explain to me how I can find the reason for this?
With kind regards,
Marcel
