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Creating New Account task if Account already exists

manish97sh
New Contributor III
New Contributor III

Hi,

We are trying to implement "Rehire" scenario where if an employee want's to join back then same identity and accounts should be enabled back.

We have created UUR as below:

manish97sh_0-1707296561593.png

As a part of re-run all provisioning rules, we are running below TR:

manish97sh_1-1707296624122.png

This TR is having condition for creating New Account for Sus-Test (SIT) endpoint but in ideal scenario if account already exists (Active/inActive) then saviynt should not create new account task for it but in our case, Saviynt is creating update account task (from UUR) and new account task as well even user is already having inactive account for same enpoint.

We have also enabled "Disable New Account Request if Account Already Exists" at endpoint.

Note: It is working fine in v23.5 and below versions with same set of rules i.e, if account exists then it is not creating new account task.

1 REPLY 1

rushikeshvartak
All-Star
All-Star

It seems issue with version upgrade please raise support ticket


Regards,
Rushikesh Vartak
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