Create new user flow

[asp]

Hello all,

We want to be able to create new users in EIC. As a part of that user creation, based on the user registration form input, we need to create snow tasks/tickets for certain access for new user. But these tasks are for things like requesting a laptop, phone etc. Is there a way to do this, without creating a security system/endpoint for these items? We can create snow tasks/tickets with using servicenow as the provisioning or ticketing connection, but in this case - we don't want to create endpoints for these items.  What are some best practices to handle something like this?

Thanks

[rushikeshvartak]

You can use user update rule for creating ticket 

[asp]

Hi Rushikesh,

User update rule will allow you to create a ticket, in the context of 'add access' or 'create account' actions right? Either that, or via 'custom action' that calls some custom java code. I need to have the security system/endpoint set up to trigger the create account or add access actions.  

Or are you saying that there is a way to just trigger a create ticket action via user update rules? 

[rushikeshvartak]

Yes you need security system and endpoint