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Consult completion email triggering while secondary certifier completes the Certificate

Ajit
New Contributor III
New Contributor III

Hi Team,

We have created one entitlement owner Campaign for an application and set the entitlement owner both primary and secondary at the application endpoint level.

In Campaign we have tagged the "Consult Complete Email Template" under basic notifications tab.

while the secondary certifier completes the certificate by taking the required actions. After this "consult complete email" is triggering to the primary certifier, but there was no consult action has been taken still the consult completed email is triggering.

Is this a correct behavior while secondary certifier complete the certificate, at that time consult completed mail should trigger?  even though there was no consult action taken in the whole certification.

This behavior is observed in application owner Campaign as well. Please confirm on this.

Thanks

2 REPLIES 2

DixshantValecha
Saviynt Employee
Saviynt Employee

Hi @Ajit ,

Thanks for contacting the Saviynt forums. Our team is reviewing the matter and we will keep you informed.

DixshantValecha
Saviynt Employee
Saviynt Employee

Hi @Ajit ,

Please kindly inform me if you have attempted this process using an alternative email template. If so, could you please provide details regarding the observed behavior in that instance? Your insights will be valuable for our analysis and troubleshooting efforts. Thank you for your cooperation.